Every country and city has its little (or big) idiosyncrasies. Vienna is no different. So, before you inadvertently find yourself offending a local, here are some basic tips for navigating the jagged reefs of Viennese etiquette and behaviour.
Tip 1: Service is at the table
Unless a restaurant, bar, or similar explicitly states “Selbstbedienung” (self-service), then assume service is at the table.
rather very impolite to go up and order at the counter in such circumstances. And you might require a tick more patience than you’re used to, particularly after your initial order. In coffee houses, for example, minutes and hours are in no rush to pass (and that’s a good thing).
The Coronavirus has added weight to this particular rule. Depending on where we are currently with public health regulations, ordering and eating at the table may be a proscribed requirement.
- Learn more about ordering and paying for food
Tip 2: Tip!
Equally, this service is typically not included in your bill.
If you walk away from a bar or restaurant without adding a tip to the bill, then you’re basically saying you were upset about the service. So tip as a matter of course (unless you genuinely had a terrible experience).
- Learn more about tipping in Vienna
Tip 3: Keep right on escalators
Not sure an explanation is needed. Essentially, keep the left side free for people in a rush.
As a little bonus, be aware that very, very occasionally you can find a single, standalone escalator next to a set of steps and the escalator actually moves down, not up.
I haven’t figured out when or why that rare and somewhat illogical event occurs. Perhaps it’s a social experiment run by city scientists. Or perhaps it’s the universe reminding us there are no certainties in life.
Tip 4: Queue pragmatically
They do queue in Austria. Just not always as readily or politely as you might expect from places like the UK.
Where there’s a counter (like at the supermarket bakery), people are normally quite social in terms of queueing and giving way to those who were there first. Where there isn’t a counter, they’re not always so diligent.
This applies particularly at bus, train and tram stops, where whoever’s nearest to the doors tends to get on first. Since you buy tickets in advance and don’t need to show them to a driver, there is no requirement to enter a vehicle at the front.
When I first arrived here, my wife used to wonder where on earth I’d got to because I was invariably forming a queue to get on the tram, which meant I was basically always last to board.
Oh, and let people get off before getting on board a vehicle. The Viennese can become quite stroppy with folk who don’t follow that simple, logical rule.
- Learn more about how public transport works
Tip 5: Avoid littering
That’s obvious, but even more obvious in Vienna. One of the many nice aspects of the city is that it’s remarkably litter-free. A small army of orange clad staff and vehicles keep the streets clean and bins empty.
You rarely go more than a few steps without finding these bins, even specific ones for particular kinds of waste (e.g. Papier – paper, Verpackung – plastic packaging, Glas – glass, Restmüll – other waste), and pipes for cigarette butts.
Tip 6: Carry some cash
Electronic payments, particularly via debit cards, are pretty common, but not as common as in countries like Sweden, the US or the UK. Credit cards, for example, are by no means universally accepted.
I can’t recall the last time I saw anyone pay in a restaurant or bar with a card, though this is changing (particularly in places catering to foreign tourists and in the wake of the COVID pandemic, which made cashless hands-free payments more attractive).
So just be aware that the Viennese still like to use cash. The seasonal markets are also very cash-oriented, too.
- Learn more about credit cards and Vienna
Tip 7: Offer a cheery greeting
The Viennese are way less into greeting than people in the country. However, when you enter a store or restaurant, you might get a “Grüß Gott” (a formal kind of “hello”) from employees.
You’re kinda supposed to say “Grüß Gott” back. If German’s not your thing, say “hello” with a clear non-German accent and you should be fine.
Also, if you’re meeting locals, prepare to have your hand shaken. When someone arrives to join a group, even a relatively large one like the parents at a school meeting, they usually go around everyone to shake their hand in greeting.
Having said that, handshakes have become a thing of the past now during times of COVID. A very few people have reverted back to handshakes (usually close friends who both tested negative), but the vast majority have migrated to fist bumps, elbow bumps, a simple nod of the head, or only a verbal greeting.
Time will tell if we revert back to the handshake post-COVID.
I’ll write about the intricacies of Austrian greetings another day.
Tip 8: Say cheers
If you’re out with locals, don’t start drinking anything alcoholic until you’ve acknowledged the other drinkers with a raised glass and a resounding “Prost” (cheers). And don’t start drinking until everyone has theirs, unless they tell you to go ahead without them.
- Learn more about drinking etiquette in Austria
Tip 9: Stay hungry on public transport
It’s generally not the done thing to eat anything when travelling by public transport, but particularly if it has an aroma.
Eating food is actually forbidden on all subway trains. Oh, and consumption of alcohol is forbidden on any public transport.
Tip 10: Don’t be offended by smokers
Attitudes toward smoking are not as negative in Vienna as in countries like the US or UK. Smoking is banned in the usual places (and people keep to those rules), but more folk smoke than you might expect.
So you may find smokers sitting outside the café, for example.
- Learn more about Vienna and smoking
Bonus tip: If you really want to fit in, then adopt a facial expression that suggests fate has dealt you plenty of rough cards already, you’re still expecting things to get worse, and having little to objectively complain about won’t stop you from doing so. Vienna is, after all, the birthplace of psychoanalysis.